How to Install the EEGer4 Neurofeedback Software

Instructions on how to install the EEGer software are included below, as well as links to other helpful knowledge base articles.

EEGer Quick Start Guide (How to Install the Latest Version)

To install the latest version of EEGer, please refer to the Quick Start Guide linked below:
EEGer Quick Start Guide

Installing the EEGer4 Neurofeedback Software (Older Versions)

Preparations for Installation

1. Download the installer for the latest version of the EEGer software from our support site's download page. Downloading the installer may take several minutes depending on the computer's internet connection speed.
   
   Please note that the latest version will be in the second column of the table at the top of the page where highlighted.
   Click Here for Download Link

   IMPORTANT NOTICE: Licenses enabled for the 43 branch of the software are not compatible with the latest version of the 44 branch of software. If you have questions about this, please contact EEG Store with your license number for more information. To download the latest version of the 43 branch, use this link instead of the link above.

2. Ensure that there is no EEG amplifier or EEGer security dongle connected to the computer. Having these devices connected at this stage can cause files to fail to install during the installation process.

3. If there are existing EEGer files present on the computer, it is STRONGLY RECOMMENDED to create a backup of these files to prevent accidental data loss. Renaming the existing EEGer folder located at C:/EEGer will also help to preserve any files that may be deleted or overwritten during the installation process.

Installation Process

1. Locate and run the EEGer software installer that was previously downloaded (likely in the Downloads folder of the computer). For most installations, the default installation options are okay to accept (click OK or Yes when prompted).
2. Once the installer has finished, connect the EEG amplifier and EEGer security dongle, if available.
3. Ensure that the taskbar is set to autohide to allow EEGer to properly display.
4. Ensure that the connected displays are set to a resolution of 1920x1080p, and that they do not have additional scaling or zoom set above 100%, as this can also impact how EEGer displays information.
5. Ensure that any additional games or utilities are installed.
6. If necessary, ensure that the latest enabling keyfile is installed. This keyfile will 'unlock' the software and allow for live sessions, as well as enabling additional games or features if purchased/installed. This can also be done from within the software as needed.
7. Set antivirus and Windows Defender/Windows Security exceptions for EEGer and its games.
8. Open the EEGer4 neurofeedback software.

First-Time Startup

Upon opening EEGer for the first time, several prompts can appear. Close or dismiss these notifications to get to the software's main screen. These include:

1. Dual Monitor Warning
2. Taskbar Warning
3. Client Backup Reminder
4. Amplifier Configuration Check
5. Operator Name Query

EEGer will open in single-monitor mode by default for a fresh installation - adjust the computer's display mode before continuing. If connecting an external display via HDMI, ensure that the playback devices are set correctly to ensure reward sounds are heard.

Game Initialization Tool & Installing Additional Games

If installing a version prior to 440s, a red message will be present in the center of the screen saying that the games are not found. This is normal and can be resolved by running the Game Initialization Tool. This will detect the base games that come with EEGer, as well as any additional feedback displays that have been installed.